Consumer Protection Act, 2019 is an Act of the Parliament of India. It repeals and replaces the Consumer Protection Act, 1986.
The Consumer Protection Act, 2019 | |
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Parliament of India | |
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Citation | Act No. 35 of 2019 |
Territorial extent | India |
Passed by | Lok Sabha |
Passed | 30 July 2019 |
Passed by | Rajya Sabha |
Passed | 6 August 2019 |
Assented to | 9 August 2019 |
Commenced | 20 July 2020 and 24 July 2020 |
Legislative history | |
First chamber: Lok Sabha | |
Bill title | The Consumer Protection Bill, 2019 |
Bill citation | Bill No. 144 of 2019 |
Introduced by | Ram Vilas Paswan |
Introduced | 8 July 2019 |
Repeals | |
Consumer Protection Act, 1986 | |
Status: In force (amended) |
Introduction
The Consumer Protection Act, 2019 was introduced in the Lok Sabha as a replacement of COPRA, 1986 on 8 July 2019 by the Minister of Consumer Affairs, Food and Public Distribution, Ram Vilas Paswan.[1] It was passed by Lok Sabha on 30 July 2019[2] and later passed in Rajya Sabha on 6 August 2019.[3][4][5]
The bill received assent from the President Ram Nath Kovind on 9 August, and was notified in The Gazette of India on the same date.[6] The Act came into effect by 20 July 2020, while certain other provisions of the Act like establishing the Central Consumer Protection Authority came into effect from 24 July 2020.[7][8]
The Act features focuses on giving customer more power by taking transparency to another level. In September 2020 government declared a new draft known as advertising code which gives customer protection against false advertisements.[9]
Provisions
The Consumer Protection Act has made it mandatory for every e-commerce entity to display the country of origin.[10]
Rights of consumers
The consumer protection bill 2019 primarily defines the following consumer rights.
- Be protected against marketing of goods and services which are hazardous to life and property.
- Be informed of the quality, quantity, potency, purity, standard and price of goods and services.
- Be assured of access to a variety of goods or services at competitive prices.
- Seek redressal against unfair and restrictive trade practices.[11]