I have posted all of the changes I wanted to make to the actual article, some things I wanted to change I was unable to do as I had to wait to see if I got a reply on the talk page
Business communication is communication that is intended to help a business achieve a fundamental goal, through information sharing between employees as well as people outside the company.[1] It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal formats.[2] The way that people communicate and operate within a business is very vital to how successful the company will be in the business world. Business communication occurs internally, employee to employee, or externally, business to business or business to consumer. This internal and external communication can happen through verbal or non-verbal communication methods. Often this internal and external communication comes with barriers, which can prevent the receiver from understanding the information sent by the sender.
The word communication has been derived from the Latin word communis which implies common. Thus communication may be defined as the interchange of thoughts and information to bring about mutual understanding. Business communication is closely related to professional communication and technical communication. It encompasses topics such as marketing, brand management, customer relations, consumer behavior, advertising, public relations, corporate communication, community engagement, reputation management, interpersonal communication, employee engagement, internal communication, and event management.
Business communication focuses primarily on achieving goals/aims and, in the case of a public company or organization, increasing the dividends of shareholders.
Business-to-employee communication also known as workplace communication is the process of exchanging information between one person or a group within an organization. This sort of communication builds a sense of trust as well as increases productivity[3]
This type of business communication is based on the flow of information from one level of the business hierarchy to another. Communication the flows from the top of the hierarchy to the bottom is also known as top-down communication and has been shown to decrease the stress levels of employees as it provides clarification and reassurance to the worker. The amount of information shared in this way is often dependent on a "need to know" basis. This communication may take the form of memos and other internal documents. Although a certain level of communication is necessary, too much communication can be seen as micromanaging by the employee. Upward communication is any communication within the business that is passed up through the business hierarchy from the bottom up. Suggestion boxes, which allow low-level workers to communicate with management anonymously, are one example of upward communication. Horizontal communication occurs between individuals who are on the same level in the business hierarchy.
Business to Business communication is the process of understanding and sharing information between one or more other companies, often done to benefit both parties. Business communication helps the company achieve its fundamental goal by informing, persuading, and building good relations with other companies to reach mutual goals.[4]
Business-to-consumer communication also known as direct-to-consumer is when a company directly communicates with one or more of its consumers about product details or company information. It is also when a consumer leaves reviews on a product so that the company knows where and what they should improve on.
These internal and external types of business communication occur through verbal and non-verbal methods of communication.[2]
Some forms of verbal communication
Some forms of non-verbal communication
There are several barriers that a business might experience when they are communicating with people they conduct business with. A communication barrier is anything that prevents one from receiving or understanding messages others use to convey information, ideas, and thoughts. [5][6][7][8]
These often arise because of differences in the states of mind, body and perspective between sender, and receiver, which are a result of how encoding or decoding processes occur.[9][5]
Higher learning institutions offer communication courses and many are now offering business communication courses. These courses teach students how to communicate more effectively.[10] Attending these courses help students understand the communication barriers they might experience when communicating with others. It is suggested that 93% of employers believe that clear communication skills are more important than the students' actual major area of study. [11] Communication competence is an ability that is sought after by employers and often leads to professional success.[12]
In a business communicating negative news is unavoidable. At one point or the other, it had to be done. It may be about giving the employees some constructive feedback on their work or informing them that they are being laid off. It may have a serious effect on them based on how you choose to deliver those messages.
While communicating negative news, if possible, at first provide some good news, express gratitude, have agreement or understanding, and then discuss and explain the reasons that led to the decision. while communicating negative news, we must be non-judgmental and use non-discriminatory language while doing so. We must be compassionate and fair to them. The next step is to explain the bad news clearly without overemphasizing it, avoid using negative language, and end the communication on a positive and friendly note