This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters ofthe year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]
Best Airports Worldwide
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006[2] |  Incheon International Airport |  Hong Kong International Airport |  Kuala Lumpur International Airport |
| 2007[3] | Incheon International Airport | Kuala Lumpur International Airport |  Singapore Changi Airport |
| 2008[4] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2009[5] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2010[6] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2011[7] | Incheon International Airport | Singapore Changi Airport |  Beijing International Airport |
Best Airport by Region
Africa
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a |  Abu Dhabi International Airport |  Cape Town International Airport |  Hamad International Airport | — | — |
| 2007 | O. R. Tambo International Airport | Cape Town International Airport | Durban International Airport | — | — |
| 2008 | George Airport | Port Elizabeth Airport | Cape Town International Airport | — | — |
| 2009 | George Airport | O.R. Tambo International Airport |  Cairo International Airport | — | — |
| 2010 | Cape Town International Airport | Cairo International Airport | O.R. Tambo International Airport | — | — |
| 2011 | Cape Town International Airport | Cairo International Airport | Durban International Airport | — | — |
| 2012 | Cape Town International Airport | Durban International Airport | Cairo International Airport |  Sir Seewoosagur Ramgoolam International Airport | O.R. Tambo International Airport |
| 2013 | Cape Town International Airport | Durban International Airport | Sir Seewoosagur Ramgoolam International Airport | Cairo International Airport | O.R. Tambo International Airport |
| 2014 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | O.R. Tambo International Airport |  Jomo Kenyatta International Airport |
| 2015 | Sir Seewoosagur Ramgoolam International Airport | Cape Town International Airport Durban International Airport | O.R. Tambo International Airport | — | — |
| 2016 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | — | — |
| 2017[8] |  Mohammed V International Airport | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | — | — |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 | George Airport |
Asia - Pacific
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Incheon International Airport | Hong Kong International Airport | Kuala Lumpur International Airport | — | — |
| 2007 | Incheon International Airport | Hong Kong International Airport | Singapore Changi Airport | — | — |
| 2008 | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | — | — |
| 2009 | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | — | — |
| 2010 | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | — | — |
| 2011 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | — | — |
| 2012 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport |  Indira Gandhi International Airport | Hong Kong International Airport |
| 2013 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Shanghai Pudong International Airport | Indira Gandhi International Airport |
| 2014 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Haikou Meilan International Airport | Indira Gandhi International Airport |
| 2015 | Incheon International Airport Singapore Changi Airport | Beijing Capital International Airport Chhatrapati Shivaji International Airport Indira Gandhi International Airport Sanya Phoenix International Airport Shanghai Pudong International Airport | Guangzhou Baiyun International Airport Taoyuan International Airport Tianjin Binhai International Airport | — | — |
| 2016 | Incheon International Airport | Indira Gandhi International Airport Chhatrapati Shivaji International Airport Singapore Changi Airport | Beijing Capital International Airport Haikou Meilan International Airport | Raja Bhoj International Airport | Chandigarh International Airport |
| 2017 | Indira Gandhi International Airport | Beijing Capital International Airport
| Sanya Phoenix International Airport | — | — |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 | Devi Ahilya Bai Holkar Airport |
Europe
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  Zürich Airport |  Brussels Airport |  Helsinki Airport Porto Airport | — | — |
| 2007 | Porto Airport | Zürich Airport | Helsinki Airport Munich Airport | — | — |
| 2008 | Zürich Airport |  Southampton Airport | Porto Airport | — | — |
| 2009 |  Keflavík International Airport | Zürich Airport | Porto Airport | — | — |
| 2010 |  Malta International Airport | Porto Airport | Zürich Airport | — | — |
| 2011 | Malta International Airport | Edinburgh Airport | Porto Airport | — | — |
| 2012 |  Sheremetyevo International Airport | Malta International Airport | Edinburgh Airport | Keflavík International Airport | Zürich Airport |
| 2013 | Sheremetyevo International Airport | Zürich Airport | Porto Airport | Keflavík International Airport | Malta International Airport |
| 2014 | Keflavík International Airport | Sheremetyevo International Airport | Porto Airport | Malta International Airport | Zürich Airport |
| 2015 | Pulkovo Airport Sheremetyevo International Airport Sochi International Airport |  Dublin Airport Malta International Airport Václav Havel Airport Prague Zürich Airport |  Copenhagen Airport Keflavík International Airport Heathrow Airport Porto Airport Vienna International Airport | — | — |
| 2016 | Sochi International Airport | Sheremetyevo International Airport | Dublin Airport Malta International Airport Porto Airport Zürich Airport | — | — |
| 2017 | Sochi International Airport | Malta International Airport
|  Leonardo da Vinci–Fiumicino Airport
| — | — |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 |  Murcia Airport |
Latin America & Caribbean
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2007 |  José Joaquín de Olmedo International Airport |  Juan Santamaría International Airport |  Mexico City International Airport | — | — |
| 2008 | José Joaquín de Olmedo International Airport | Cancún International Airport | Juan Santamaría International Airport | — | — |
| 2009 | Cancún International Airport | José Joaquín de Olmedo International Airport |  Grantley Adams International Airport | — | — |
| 2010 | Cancún International Airport | José Joaquín de Olmedo International Airport | Juan Santamaría International Airport | — | — |
| 2011 | Cancún International Airport | José Joaquín de Olmedo International Airport | Juan Santamaría International Airport | — | — |
| 2012 | Cancún International Airport | José Joaquín de Olmedo International Airport |  Sangster International Airport | Juan Santamaría International Airport | Grantley Adams International Airport |
| 2013 | José Joaquín de Olmedo International Airport | Cancún International Airport | Sangster International Airport |  Lynden Pindling International Airport | Licenciado Gustavo Díaz Ordaz International Airport |
| 2014 | José Joaquín de Olmedo International Airport | Mariscal Sucre International Airport | Cancún International Airport | Lynden Pindling International Airport |  Las Américas International Airport |
| 2015 | José Joaquín de Olmedo International Airport | Mariscal Sucre International Airport | Monterrey International Airport Punta Cana International Airport | — | — |
| 2016 | José Joaquín de Olmedo International Airport | Lynden Pindling International Airport
|  Queen Beatrix International Airport Mariscal Sucre International Airport | — | — |
| 2017 | José Joaquín de Olmedo International Airport | Los Cabos International Airport | Lynden Pindling International Airport
| — | — |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 | Mazatlán International Airport |
Middle East
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a | Abu Dhabi International Airport | Cape Town International Airport | Hamad International Airport | — | — |
| 2007 |  Ben Gurion Airport | Hamad International Airport | Abu Dhabi International Airport | — | — |
| 2008 | Ben Gurion Airport | Abu Dhabi International Airport | Hamad International Airport | — | — |
| 2009 | Ben Gurion Airport | Dubai International Airport | Abu Dhabi International Airport | — | — |
| 2010 | Dubai International Airport | Abu Dhabi International Airport | Ben Gurion Airport | — | — |
| 2011 | Dubai International Airport | Abu Dhabi International Airport | Ben Gurion Airport | — | — |
| 2012 | Abu Dhabi International Airport | Dubai International Airport | Hamad International Airport | Ben Gurion Airport |  Bahrain International Airport |
| 2013 | Abu Dhabi International Airport | Dubai International Airport | Hamad International Airport | Ben Gurion Airport |  Queen Alia International Airport |
| 2014 | Queen Alia International Airport | Abu Dhabi International Airport | Ben Gurion Airport | Hamad International Airport | Dubai International Airport |
| 2015 | Queen Alia International Airport | Abu Dhabi International Airport Hamad International Airport |  King Fahd International Airport Dubai International Airport Ben Gurion Airport | — | — |
| 2016 | Abu Dhabi International Airport | Queen Alia International Airport | Dubai International Airport | — | — |
| 2017 | Abu Dhabi International Airport | Queen Alia International Airport
| Dubai International Airport | — | — |
^a In 2006, the category was called "Africa - Middle East".
North America
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  Dallas/Fort Worth International Airport |  Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport Detroit Metropolitan Wayne County Airport | — | — |
| 2007 | Dallas/Fort Worth International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | — | — |
| 2008 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | Austin–Bergstrom International Airport | — | — |
| 2009 | Austin–Bergstrom International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | — | — |
| 2010 | Indianapolis International Airport | Ottawa Macdonald–Cartier International Airport | Austin–Bergstrom International Airport | — | — |
| 2011 | Ottawa Macdonald–Cartier International Airport | Indianapolis International Airport | Halifax Stanfield International Airport | — | — |
| 2012 | Indianapolis International Airport | Ottawa Macdonald–Cartier International Airport | Tampa International Airport | Sacramento International Airport | Jacksonville International Airport |
| 2013 | Indianapolis International Airport | Ottawa Macdonald–Cartier International Airport | Tampa International Airport | Sacramento International Airport | Jacksonville International Airport |
| 2014 | Indianapolis International Airport | Tampa International Airport | Jacksonville International Airport | Sacramento International Airport | Ottawa Macdonald–Cartier International Airport |
| 2015 | Indianapolis International Airport | Dallas Love Field Gerald R. Ford International Airport Jacksonville International Airport Ottawa Macdonald–Cartier International Airport Tampa International Airport | Austin–Bergstrom International Airport Detroit Metropolitan Wayne County Airport Sacramento International Airport San Antonio International Airport Billy Bishop Toronto City Airport | — | — |
| 2016 | Indianapolis International Airport Jacksonville International Airport Billy Bishop Toronto City Airport | El Paso International Airport Ottawa Macdonald–Cartier International Airport Tampa International Airport | Austin–Bergstrom International Airport Dallas Love Field Edmonton International Airport Halifax Stanfield International Airport San Antonio International Airport Winnipeg James Armstrong Richardson International Airport | — | — |
| 2017 | Indianapolis International Airport Jacksonville International Airport | El Paso International Airport Ottawa Macdonald–Cartier International Airport
| Austin–Bergstrom International Airport
| — | — |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 | Portland International Jetport |
Best Airport by Size
Over 40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Hong Kong International Airport | Dallas/Fort Worth International Airport | Denver International Airport | — | — |
| 2007 | Hong Kong International Airport | Dallas/Fort Worth International Airport | Denver International Airport | — | — |
| 2008 | Hong Kong International Airport | Dallas/Fort Worth International Airport | Beijing Capital International Airport | — | — |
| 2009 | Hong Kong International Airport | Beijing Capital International Airport | Denver International Airport | — | — |
| 2010 | Hong Kong International Airport | Beijing Capital International Airport | Dubai International Airport | — | — |
| 2011 | Singapore Changi Airport | Beijing Capital International Airport | Hong Kong International Airport | — | — |
| 2012 | Singapore Changi Airport | Beijing Capital International Airport | Hong Kong International Airport | Shanghai Pudong International Airport | Guangzhou Baiyun International Airport |
| 2013 | Singapore Changi Airport | Beijing Capital International Airport | Shanghai Pudong International Airport | Hong Kong International Airport | Guangzhou Baiyun International Airport |
| 2014 | Incheon International Airport | Singapore Changi Airport | Beijing Capital International Airport | Shanghai Pudong International Airport | Hong Kong International Airport |
| 2015 | Incheon International Airport Singapore Changi Airport | Shanghai Pudong International Airport Beijing Capital International Airport | Guangzhou Baiyun International Airport | — | — |
| 2016 | Incheon International Airport | Indira Gandhi International Airport Chhatrapati Shivaji International Airport Singapore Changi Airport | Beijing Capital International Airport | — | — |
| 2017 | Indira Gandhi International Airport | Beijing Capital International Airport | Taipei Taoyuan Airport | — | — |
25-40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Incheon International Airport | Singapore Changi Airport | Detroit Metropolitan Wayne County Airport | — | — |
| 2007 | Incheon International Airport | Singapore Changi Airport | Detroit Metropolitan Wayne County Airport | — | — |
| 2008 | Incheon International Airport | Singapore Changi Airport | Minneapolis–Saint Paul International Airport | — | — |
| 2009 | Incheon International Airport | Singapore Changi Airport |  Narita International Airport | — | — |
| 2010 | Incheon International Airport | Singapore Changi Airport | Shanghai Pudong International Airport | — | — |
| 2011 | Incheon International Airport | Indira Gandhi International Airport | Chhatrapati Shivaji International Airport | — | — |
| 2012 | Incheon International Airport | Indira Gandhi International Airport | Chhatrapati Shivaji International Airport | Narita International Airport | Shanghai Hongqiao International Airport |
| 2013 | Incheon International Airport | Indira Gandhi International Airport | Taoyuan International Airport | Shanghai Hongqiao International Airport | Chhatrapati Shivaji International Airport |
| 2014 | Indira Gandhi International Airport | Taoyuan International Airport | Chongqing Jiangbei International Airport | Shanghai Hongqiao International Airport | Chhatrapati Shivaji International Airport |
| 2015 | Indira Gandhi International Airport Chhatrapati Shivaji International Airport | Taoyuan International Airport | Shanghai Hongqiao International Airport | — | — |
| 2016 | Taoyuan International Airport | Shenzhen Bao'an International Airport | Hangzhou Xiaoshan International Airport | — | — |
| 2017 | Chongqing Jiangbei International Airport | Gimpo International Airport | Narita International Airport | — | — |
15-25 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Kuala Lumpur International Airport | San Diego International Airport | Zürich Airport | — | — |
| 2007 | Kuala Lumpur International Airport | San Diego International Airport | Zürich Airport | — | — |
| 2008 | Taoyuan International Airport | Zürich Airport | San Diego International Airport | — | — |
| 2009 | Baltimore–Washington International Airport | Taoyuan International Airport | Shenzhen Bao'an International Airport | — | — |
| 2010 | Gimpo International Airport | Chhatrapati Shivaji International Airport | Vancouver International Airport | — | — |
| 2011 | Gimpo International Airport | Chongqing Jiangbei International Airport | Hangzhou Xiaoshan International Airport | — | — |
| 2012 | Gimpo International Airport | Chongqing Jiangbei International Airport | Taoyuan International Airport | Hangzhou Xiaoshan International Airport | Tampa International Airport |
| 2013 | Gimpo International Airport | Chongqing Jiangbei International Airport | Tampa International Airport | Salt Lake City International Airport | Zürich Airport |
| 2014 | Gimpo International Airport | Wuhan Tianhe International Airport | Hangzhou Xiaoshan International Airport | Cancún International Airport | Tampa International Airport |
| 2015 | Gimpo International Airport | Wuhan Tianhe International Airport |  Ngurah Rai International Airport | — | — |
| 2016 | Haikou Meilan International Airport | Sanya Phoenix International Airport Gimpo International Airport | Ngurah Rai International Airport | — | — |
| 2017 | Ngurah Rai International Airport
| Kempegowda International Airport | Chennai International Airport | — | — |
5-15 million
Fewer than 5 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | Porto Airport | — | — |
| 2007 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | José Joaquín de Olmedo International Airport | — | — |
| 2008 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | José Joaquín de Olmedo International Airport | — | — |
| 2009 | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport | Portland International Jetport | — | — |
| 2010 | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | José Joaquín de Olmedo International Airport | — | — |
| 2011 | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | — | — |
| 2012b | Hohhot Baita International Airport | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport |  Chiang Mai International Airport | Winnipeg James Armstrong Richardson International Airport |
| 2013b | Changchun Longjia International Airport | José Joaquín de Olmedo International Airport | Ottawa Macdonald–Cartier International Airport | Halifax Stanfield International Airport | Gerald R. Ford International Airport |
| 2014b | José Joaquín de Olmedo International Airport | Sir Seewoosagur Ramgoolam International Airport | Ottawa Macdonald–Cartier International Airport | Lynden Pindling International Airport | Sardar Vallabhbhai Patel International Airport |
| 2015b | Jaipur International Airport | Chaudhary Charan Singh International Airport | José Joaquín de Olmedo International Airport | — | — |
| 2016 | José Joaquín de Olmedo International Airport Jaipur International Airport Sochi International Airport | Srinagar International Airport Billy Bishop Toronto City Airport | Langkawi International Airport Ottawa Macdonald–Cartier International Airport | — | — |
| 2017 | Chaudhary Charan Singh International Airport | José Joaquín de Olmedo International Airport | Husein Sastranegara International Airport | — | — |
^b Since 2012 the category is called "2-5 million".
Best Airport by Size and Region
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific | Middle East | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Passengers on million per year | ||||||||||||||||||||
| 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 5–15 | ||
| 2017 | Mohammed V International Airport | Newcastle Airport | Sochi International Airport |  Athens International Airport | Sheremetyevo International Airport | Leonardo da Vinci–Fiumicino Airport | José Joaquín de Olmedo International Airport | Punta Cana International Airport | Ottawa Macdonald–Cartier International Airport | Indianapolis International Airport | Tampa International Airport | Minneapolis–Saint Paul International Airport | Toronto Pearson International Airport | Chaudhary Charan Singh International Airport | Rajiv Gandhi International Airport | Ngurah Rai International Airport | Chongqing Jiangbei International Airport | Chhatrapati Shivaji Maharaj International Airport | Prince Mohammad bin Abdulaziz International Airport | |
Best Improvement
Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006 | Austin–Bergstrom International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport |
| 2007 | Halifax Stanfield International Airport | Austin–Bergstrom International Airport | Ottawa Macdonald–Cartier International Airport |
| 2008 | Chūbu Centrair International Airport | Halifax Stanfield International Airport | Ottawa Macdonald–Cartier International Airport |
Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
|---|---|---|---|---|---|
| 2010 | George Airport | Humberside Airport | Grantley Adams International Airport | Québec City Jean Lesage International Airport | — |
| 2011 | Upington Airport | Keflavík International Airport | General Rafael Buelna International Airport | Québec City Jean Lesage International Airport | — |
| 2012 | Upington Airport |  Skopje "Alexander the Great" Airport | — | Victoria International Airport | — |
| 2013 | Upington Airport | Skopje "Alexander the Great" Airport | General Rafael Buelna International Airport | Québec City Jean Lesage International Airport | Netaji Subhas Chandra Bose International Airport |
| 2014 | Upington Airport | Murcia–San Javier Airport | Bachigualato Federal International Airport | Victoria International Airport | Langkawi International Airport |
| 2015 | Upington Airport | Skopje "Alexander the Great" Airport | Bachigualato Federal International Airport | Portland International Jetport | — |
Airport People Awards
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
| Year | Africa - Middle East | Americas | Asia Pacific | Europe |
|---|---|---|---|---|
| 2006 | Abu Dhabi International Airport | Halifax Stanfield International Airport | Incheon International Airport | Brussels Airport |
| 2007 | — | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport |
| 2008 | — | Halifax Stanfield International Airport | Incheon International Airport | Southampton Airport |
References
External links
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